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Supplier Management

Supplier Management in IT Service Management (ITSM)

Supply Management

Supplier Management ensures that suppliers and the services they provide are effectively managed to meet IT service targets and business expectations. This process is vital to maintaining value for money and ensuring that supplier performance aligns with the agreed terms and conditions in contracts.

Key objectives include managing relationships, ensuring contracts meet business needs, and aligning supplier services with Service Level Agreements (SLAs). The process spans the entire IT service lifecycle, ensuring the seamless delivery of IT services while adhering to corporate standards.

Key Areas:

  • Supplier categorisation and risk assessment
  • Contract management, including evaluation, renewal, and dispute resolution
  • Performance monitoring and improvement plans
  • Supplier and Contract Database (SCD) maintenance

Supplier management is essential for delivering high-quality, seamless IT services that align with business objectives.

For further guidance on optimising supplier management within ITSM frameworks, contact us today for a consultation.

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