ITSM Consultant

ITSM Consultant

Role:  IT Service Management Consultant
Reference: EACC
Location: Reading, with travel
Type: Permanent
Start Date: ASAP
Salary/Rate: Negotiable (depending on experience) + Company benefits
Hours: 37.5 per week (flexible working hours may be required)

About Pink Elephant

Pink Elephant is an international knowledge leader in the field of business innovation and business change. With advisory and IT services, Pink Elephant draws the best out of its clients, by translating knowledge and creativity of the people in these organisations into tangible results.

Since its foundation in 1980, Pink Elephant recognises an important synergy between company objectives and the knowledge and entrepreneurship of people, as well as the way in which IT contributes significantly to making innovation possible and to increasing power of discernment in the market. Pink Elephant operates in more than 20 countries and provides business and management consultancy and other services, such as Enterprise App Services, IT Services and Education Services.

The role:

Responsibilities would consist of assisting our clients to improve their IT Service Management through the use of ITIL and other Best Practice models – many on a global basis. This would include, but not exclusive to:

  • process measurement
  • gap analysis
  • design and implementation of service improvement programmes.

Although based out of our Reading office these projects will be in locations world-wide, so the candidate must be prepared to travel on short term assignments. This is a fantastic opportunity to join an innovative and energetic company that is leading the way in ITSM.

Key skills:

  • ITIL Expert qualification
  • Practical experience of all ITIL processes
  • Excellent customer facing skills
  • Report writing
  • Degree or equivalent
  • Excellent communication skills
  • Relationship building skills

Please forward your CV in the first instance to hruk@pinkacademy.nl or call +44 (0)118 324 0620 and quote reference EACC.

Contact

Contact

Gijs-Jan Huisman

Regional Director EMEA +44 (0)7850 776 090