IT Service Desk Analyst

IT Service Desk Analyst

Role: IT Service Desk Analyst
Reference: OSDV
Location: Various
Type: Full-Time, Contract or Permanent
Benefits: Negotiable (depending on experience)
Application Deadline: Ongoing

About Us:

Pink Elephant is the #1 provider of innovative, business-driven IT management solutions for organisations worldwide. These industry-leading solutions encompass consulting, education, support services such as service desk agents, 1st and 2nd support analysts, technical and process analysts and IT managers. In addition, Pink Elephant is renowned for its international seminars and conferences, delivered by a team of professionals committed to the highest quality standards.

The Role:

We require proficient and strong minded individuals to work within our expanding team of technology analysts. This is an excellent opportunity for someone who is experienced in an IT Support/ Service Desk environment to provide high quality support in a customer focused role. The applicant must be able to display an infectious Customer Service attitude, and ideally have a good knowledge of ITIL. He or she will be required to perform job duties form the first day therefore previous job experience, excellent communication skill and an attention to detail is a must. Good spoken and written English is essential.

Responsibilities and Activities:

  • MS Office Suite 2003,2007 and 2010
  • Active Directory
  • Windows XP and 7
  • Exchange Server
  • Printers Setup and Maintenance
  • Ensure that internal SLA`s and ITIL processes are followed

Qualifications and Experience Requirements:

  • Previous IT Support experience
  • Active Directory
  • Exchange Server
  • Troubleshooting skills
  • MS Certification
  • ITIL Awareness
  • IT related degree
  • Project Management qualification is desirable

Personality Characteristics:

  • Professional approach towards duties and colleagues
  • Very strong communication and interpersonal skills
  • Attention to detail
  • Time management and multitasking ability

To Apply:

Please send your CV and a Covering Letter explaining your suitability for this role to HRUK@pinkacademy.nl, please state the job reference number.

Contact

Contact

Gijs-Jan Huisman

Regional Director EMEA +44 (0)7850 776 090